Support

QUESTIONS?

No, we are nothing to do with them. As far as we are aware they are a scam website based in the Czech Republic selling products they don’t have and keeping your money. They have been closed down a few times but re appear with a new website a few days later. Our advise is to NOT buy anything from them you will lose your money. We have no relationship at all with Scooter Planet Lux. If you have bought from them and not received your order we suggest contacting your credit card company.

14 day return: Due to EU distance selling regulations you can return and cancel your order so long as the item has not been used or opened and items returned in original condition. You are responsible for return postage. Once returned a full refund minus original shipping cost will be refunded.

Full details of our warranty and returns can be found here.

The charger works across the UK and EU but not all products come with a UK plug. Most come with EU plug but check the product description to see if it comes with a 2 pin EU plug or 3 pin UK plug. If it comes with an EU plug you may need an EU to UK adapter.

All our products are fully tested to BCSI and ISO9001 standards before sale ensuring quality product on delivery. We test the battery, stress test the chassis, frame and age test everything so we can be sure our products last. Full details can be found on our products page.

All our products are limited to a the maximum speed listed for that item. Though some can go faster by deactivating the speed limiter but that invalidates the warranty.

Depends on your country. In some EU countries yes they are; in others perhaps not so check the legal requirements in your area. In the UK for example electric skateboards are not yet legal to use on public roads so currently you can use them on private land only. They are all legal to buy however.

Depends on your country. In some EU countries yes they are; in others perhaps not so check the legal requirements in your area. In the UK for example eScooters are not yet legal to use on public roads but that is changing soon so currently you can use them on private land only. They are all legal to buy however.

The top speed and range of our products is dependant on a number of factors including the weight of the rider, the terrain, the weather etc.

Delivery takes between 5-7 days from date of order. See Shipping and Delivery for further details.

We offer a comprehensive manufacturer warranty dependant on the product bought. Full details can be found on the warranty page.

Need Help?

In need of help and support? We've done our best to answer any questions you may have here, but if you can't find the answer to what you're looking for, let us know and we'll do our best to help.

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